Got a question about any of our services?
You can find below a number of questions that we are often asked about our services.
If you can’t find what you were looking for then please send us an enquiry using our Contact Form.
Where do you deliver to?
We have a number of refrigerated vehicles that we use to make Home Deliveries throughout Central Scotland with deliveries normally being carried out on Fridays, Saturdays and Sundays.
Our Central Scotland Delivery Routes
ROUTE 1: Ayrshire
ROUTE 2: Paisley, Dumbarton, Clydebank, Renfrew, Balloch, Alexandria, Helensburgh, Greenock
ROUTE 3: Glasgow, Clarkston, East Kilbride, Cumbernauld
ROUTE 4: Edinburgh, Balerno, Stirling, Falkirk, Motherwell, Lanarkshire, Kirkcaldy, Rosyth, Dunfermline, Glenrothes
Courier Delivery Service
We use a courier service to cover the rest of the UK.
When will I receive my delivery?
We aim to deliver orders placed by Wednesday of any particular week by the end of that week. Orders placed later in the week may still be delivered the same week, if our drivers are in your area, however they may not be delivered until the following week.
Should we run out of stock of a particular item this will be indicated on our product description page. You will still be able to place a back order for this item and it will be delivered the following week. Due to the nature of our products we produce enough to meet the expected number of orders for each week and it is unavoidable that we will sometimes run out of stock.
What payment methods do you accept?
We accept Credit and Debit card payments through the secure SumUp payment gateway. We do not store your card details on our systems for added security.
We also accept payments using Direct Bank Transfer. Simply place your order and our bank account details will be displayed in the order confirmation screen, we will also include the details in your order confirmation email.
Note: We will not process your order until we have confirmed that we have received your payment into our account.
Can I change any of the items already in my meat box?
No sorry, the boxes are standard and cannot be changed. Additional items can be added if required.
Can I cancel my order?
If you change your mind and wish to cancel an order please use our contact form to get in touch. Please provide your order ID number and the reason that you are requesting the cancellation of your order.
We will assess each cancellation request that we receive on an individual basis and will notify you of our decision as soon as possible. Should we agree to your cancellation request we will refund your costs using the same method of payment, i.e. by transferring funds either directly to your bank account if you paid by Direct Bank Transfer, or to your credit/debit card if you paid using our SumUp payment gateway.
Please note, any decision to accept a cancellation request will be influenced by the stage your order is at when the request was made. For example if your order is already out for delivery then we may not be able to cancel your order.
What is your refund policy?
You can request a refund online within 48 hours of your delivery for damaged, poor quality or missing items.
To request your refund please fill in our contact form. Please provide your order ID number and the reason that you are requesting a refund.
Unless there’s something wrong with the item, unfortunately we can’t offer a refund for any perishable items you change your mind about after your delivery.
Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations.
